FAQs

Which security product is right for my company?

First off, don’t think simply about the product. Think of good security as an investment portfolio: You wouldn’t put all your money into a single investment – it’s important to diversify. You might need only one security product or a combination of many. Contact us for a free Richmond Security Assessment to determine the best-fit for your needs and budget.

Do you perform work outside of Richmond?

Yes! We are active in Hampton Roads and other parts of Virginia. In fact, we don’t mind traveling to any part of the state if you have a need we can support.

Do your products come with a warranty?

Yes. We warrant all lock hardware for one years and we honor any product that carries a warranty beyond one year.

Do you conduct background checks on your employees?

Absolutely. All technicians must pass extensive background checks. Additionally, they must also register with the Virginia Department of Criminal Justice Services.

Are your products cybersecure?

Over the years we have put in place additional layers of protection to ensure our electronic systems are cybersecure from criminals. We, along with our product manufacturers, are always working with our clients to help them stay one step ahead of domestic and international hackers. In addition, we are fully insured in the unlikely event of a serious incident, which provides all our clients with additional peace of mind. RSI is also affiliated and accredited by numerous security industry organizations.

Do you perform residential work?

Yes. Richmond Security provides locksmith products and services for residential customers. Our services include lock rekeying, lock repair, new door hardware installation and key cutting. We carry only the highest quality brands of residential lock hardware and warranty all products purchased from Richmond Security.

Whether you are moving into a new home or are unsure who may have keys to your home, it is critical, at a minimum, have your locks rekeyed. However, if you are interested in increasing your residential security, consider the following:

  1. Do you give keys out to others (baby sitters, parking attendants, house cleaners, etc.?
  2. Is it ok for them to make copies of your keys without permission?

If so, we recommend Medeco High Security Locks. Your keys can only be duplicated by an authorized Medeco dealer. Further, only those you authorize in writing can have keys made.

Are your products compliant to my industry regulations?

More than likely, yes. Our products are compliant with a range of federal Acts and regulations from an information technology, security, and privacy perspective. Healthcare, finance, energy, government and other sensitive industries trust us with their security solutions as we are compliant with Our systems are also compliant to all industry-specific regulations, such as:

  • HIPAA
  • ADA
  • Life Safety Compliance & Accessibility
  • Federal Energy Regulatory Commission (FERC)
  • North American Electric Reliability Corporation (NERC)
  • PCI Data Security Standard (PCI DSS)
  • Sarbanes-Oxley Act of 2002

If you have specific regulatory or compliance needs, just ask. We can find the right product and system for your needs.